Clinical Operations Burnout Is Undermining Patient Enrollment
When coordinators are buried in documentation, scheduling, and data reconciliation, patient engagement is the first thing to go. And when engagement drops, retention drops with it.
Welltok: Health IT design often undermined by lack of empathy for users, patients
“Empathy for all stakeholders is how we will get from usability to desirability,” said Welltok Vice President of Design Aaron Sklar.
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The Healthcare Payments Industry Has a Perception Problem
Healthcare payments are no longer about transactions. It’s about controlling the revenue cycle. And increasingly, that control is not sitting with ISOs.
Visualizing Health is a library of graphics that make health risk data easier to understand
As the ocean of healthcare data gets bigger and bigger, the difference between accessing data and understanding data is becoming increasingly clear. As many as 35 percent of U.S. adults lack intermediate health literacy – for example, the ability to read instructions on a prescription label and determine what time to take it. How can […]
The Quantified Us: Between Big and Small Data, Between the Quantified Self and the Crowd
UPDATED: March 25 Have you ever wondered how many steps you took today, or exactly what percentage of calories you burned walking versus running? Curious to know how stressed you are at work versus at home, or exactly how much REM sleep you got last night? Concerned about how pollution in the local environment might […]
“Not just bones, flesh and organs:” Empathy, humanity and design thinking at GE Healthcare
A medical procedure can be the most emotional, frightening thing to go through. Yet, healthcare is so technical and process-driven that the emotions around it so often go overlooked. “We’re not just bones and flesh and organs,” said Bob Schwartz, the general manager of global design and user experience at GE Healthcare, at the Ohio […]